Based on your description, the call you obtained seems to generally be a fraud. Telus normally takes customer security pretty significantly, and we wish to assure you of the next:
The TELUS crew acknowledges that our do the job spans a lot of Territories and Treaty regions and we have been grateful for the standard Information Keepers and Elders who're with us nowadays, anyone who has absent right before us along with the youth that encourage us.
Automobile-propose aids you quickly narrow down your search engine results by suggesting possible matches as you style.
Hello there RoHo_ and thanks for your time, our crew are going to be delighted to explore this along with you. We are going to will need more info about your account so we are going to send out you A personal message shortly, many thanks!
La fonction de suggestion automatique permet d'affiner rapidement votre recherche en suggérant des correspondances possibles au fur et à mesure de la frappe.
If an automatic assistant asks for The key reason why of your connect with, mention "I wish to make payment preparations for my mobility bill".
I identified as Telus CS at 8.55AM Mountain time and so they hanged up on me, declaring which i have to contact all through "typical office several hours". Is this for real?
I will not recall ever registering or mentioning the business below my profile. The support workers (in Philipines) advises me that it's a problem with the service provider of the individual I termed, which I obtain fairly absurd.
The scammer termed this morning through the number 17787193836. It had been a girl. She offered me to alter my phones into a loyalty system that was a way superior offer than what I have now.
This is considered the most horrible encounter I've experienced with trying to phone to obtain clarification on Telus billing support some charge I had been never ever instructed about will be on my Monthly bill. If Here is the circumstance they've falsely advertised to me from the beginning!! I will never enroll with this particular enterprise once more
No matter, my recommendation is not to do enterprise with these persons as they don't seem to be truthful about what they are featuring, and the deals / choices they claim a customer is able to acquire are, in truth, Extraordinary misrepresentations of what is in fact readily available.
I assume I'm just outdated, but I keep in mind a time when you could call a company, talk to a human without sitting on keep for several hours, and truly get customer service. Thanks Telus for an exquisite customer expertise.
So inefficient. An electronic mail would receive the message throughout quite a bit much easier. Another agent explained sorry and will reverse the final month’s charge and cancel it. The subsequent thirty day period A different $seven. Sigh. To the mobile phone again in excess of one-one/two hour. The second consultant was defending her employer and implying I used to be Completely wrong. Just demand me the $340 and stop the $7 regular Monthly bill and terminate the camera, I begged her, and afterwards I finished the decision. She left a message expressing she cannot move forward Along with the cancellation since I hung up. At this point I’m sensation physically sick from it. I simply call all over again… forty five minutes. You should, just end this romance now. Last but not least Yet another agent certain me It will be cancelled. In full, about eleven hours on the cellular phone considering the fact that February attempting to cope with the camera return. It felt like punishment… as if I’m the enemy - immediately after paying above $forty,000 with Telus over time and never ever the moment complained. I’m really affected person and polite. My request was so straightforward. The whole thing was produced painfully challenging and prolonged for months.
Fixed discussions will be closed and saved for ninety times, and might be accessed from the Concept Centre in the My TELUS application.
In the approaching weeks and months, we will be working to grow the products and services supported, so hold examining again for updates.