TELUS is primary the pack On the subject of simply call filtering, a service that is appreciably more practical at blocking spam/robocalls than common phone blocking.
I will likely not go into element as to my very own stress and anger. Suffice it to state that immediately after several several hours on the telephone, with a few quite beneficial folks, and visits to numerous Telus shops, I succeeded in returning the system and cancelling the account.
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What activated this article is a concern with outgoing mobility phone calls. After i call a quantity, the person's caller ID shows my identify in addition to a housing firm's title.
If an automated assistant asks for the reason of one's phone, mention "I wish to make payment preparations for my mobility Invoice".
I'm looking for the cell phone copyright to talk to some representative and wanting to know whenever they are available in the weekend. I need to make payment preparations and tried to on chat, even so they informed me I have to call.
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Simply call Handle allows customers to checklist up to 25 cell phone quantities on their own accepted callers' checklist, and nearly twenty five on their own blocked callers' record. Quantities around the approved callers' list is not going to listen to the message or really need to insert the just one-digit code.
I suppose I am just previous, but I recall a time when you could phone a business, check with a human with out sitting on hold for several hours, and actually get customer service. Thanks Telus for a great customer working experience.
So inefficient. An electronic mail would get the concept across lots less difficult. The subsequent agent stated sorry and may reverse the final month’s cost and cancel it. Another month One more $7. Sigh. To the cellular phone again over one-1/2 hour. The second representative was defending her employer and implying I had been Incorrect. Just charge me the $340 and stop the $seven regular monthly bill and terminate the digital camera, I begged her, after which I ended the decision. She still left a concept indicating she can't carry on Using the cancellation considering the fact that I hung up. At this point I’m experience physically ill from it. I contact again… forty five minutes. Remember to, just stop this partnership now. Lastly A different agent certain me It will be cancelled. In total, above eleven hours over the phone since February trying to handle the digital camera return. It felt like punishment… as though I’m the enemy - following spending more than $forty,000 with Telus over time and hardly ever at the time complained. I’m really patient and well mannered. My ask for was so straightforward. The whole issue was made painfully sophisticated and prolonged for months.
I'm seeking to renew my internet service after the two yr contract expired. We even have basic cable which I by no means use and wish to reduce. It's not possible To achieve this on-line, and the cell phone number for support is extremely very well concealed. I eventually acquired it Telus technical support from the reseller. I known as the selection, and listened to AI consider to get me to do it on the web, but You can not stop using a service on the internet.
Then You begin to complain you were promised things not A part of the legit products. Since your personal info was utilized to insert this on your account, How could you acquire when informed we didn't offer you that. It will appear like you personally subscribed.